Shipping Policy
At Fumazs, we work to process and deliver orders as efficiently as reasonably possible.
This Shipping Policy applies to orders placed through the Fumazs website.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are normally not processed or shipped on weekends or public holidays.
During major promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.
2. Estimated Delivery Time
Delivery times vary depending on the destination, shipping method, product availability, carrier operations, customs processing, and other circumstances.
Typical estimated delivery times are:
United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–18 business days
European Union: 7–18 business days
Other eligible destinations: 7–25 business days
These delivery times are estimates and are not guaranteed delivery dates.
Where a different delivery estimate is specifically displayed on a product page or during checkout, that estimate will apply to the relevant order.
3. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order contents, shipping method, and other applicable factors.
4. Tracking Information
When tracking is available, we will send tracking information to the email address associated with your order after the order has been shipped.
Please note that tracking information may take some time to become active or update after the carrier receives the package.
5. International Orders
Fumazs serves customers in the United States, Europe, and other eligible destinations.
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where applicable, such charges are generally the responsibility of the customer unless otherwise stated during checkout or required by applicable law.
6. Delivery Delays
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:
- Severe weather
- Carrier disruptions
- Customs processing
- Public holidays
- Transportation delays
- Incorrect or incomplete delivery information
- Other unforeseen logistical circumstances
If an order experiences a significant delay, please contact us at service@fumazs.com and we will make reasonable efforts to assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, please contact us at service@fumazs.com.
Additional shipping charges may apply if the order needs to be reshipped, unless otherwise required by applicable law.
8. Contact Information
Fumazs
Shenzhen Gaoge Technology Co., Ltd.
Room 102, Building 4, No.3 Guanlan Avenue, Xinhe Community, Fucheng Sub-district, Longhua District, Shenzhen City, Guangdong Province, P.R. China
Email: service@fumazs.com