Contact us

We are here to help with questions about products, orders, shipping, returns, refunds, payments, and other customer service matters.

Customer Service

Brand: Fumazs

Legal Company: Shenzhen Gaoge Technology Co., Ltd.

Email: service@fumazs.com

Business Address:
Room 102, Building 4, No.3 Guanlan Avenue, Xinhe Community, Fucheng Sub-district, Longhua District, Shenzhen City, Guangdong Province, P.R. China

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM
China Standard Time (CST)

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high customer volume.

Order Support

If you are contacting us about an existing order, please include your order number whenever possible.

This helps us locate your order and provide assistance more efficiently.

For questions regarding:

• Product information
• Order status
• Shipping and delivery
• Returns
• Refunds
• Damaged or incorrect items
• Payment issues

please contact us at:

service@fumazs.com

We will make reasonable efforts to assist you as quickly as possible.