Refund and Returns Policy

At Fumazs, we want our customers to have a straightforward shopping experience.

If you are not satisfied with an eligible purchase, you may request a return in accordance with this policy and any mandatory consumer rights applicable in your country or region.

1. Return Period

For eligible purchases, customers may request a return within 30 days of receiving the order, unless a longer or different period is required by applicable law.

To request a return, please contact:

service@fumazs.com

Please provide your order number and a brief description of the reason for the return.

2. Return Conditions

Unless otherwise required by applicable law, returned products should generally:

• Be unused
• Be in their original condition
• Include original packaging where reasonably possible
• Include accessories or components originally supplied with the product
• Not show unreasonable signs of use, damage, modification, or misuse

Certain products may be excluded from return where permitted by applicable law, including personalized, customized, made-to-order, or otherwise non-returnable products.

Any applicable exclusions will be identified on the relevant product page or communicated to the customer.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at:

service@fumazs.com

Please provide:

• Your order number
• A description of the issue
• Photos or videos showing the product and the issue, where reasonably necessary

We will review the situation and provide an appropriate solution in accordance with applicable law.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers may be responsible for return shipping costs unless otherwise required by applicable law or stated by Fumazs.

If the product is defective, damaged in transit, or incorrectly shipped, we will review the circumstances and determine the appropriate solution.

5. Refunds

After an approved return has been received and reviewed, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

service@fumazs.com

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, the applicable return procedure may apply.

7. European Union Customers

For eligible online purchases made by consumers in the European Union, applicable consumer protection laws generally provide a 14-day right of withdrawal for distance contracts, subject to applicable exceptions.

The withdrawal period for goods generally begins when the consumer or an indicated third party takes physical possession of the goods.

Nothing in this policy is intended to restrict or exclude mandatory consumer rights under applicable EU or national law.

Where applicable law provides additional rights relating to defective or non-conforming products, those rights will continue to apply.

8. Other Consumer Rights

Customers may have additional statutory consumer rights depending on their country or region.

Nothing in this Refund and Returns Policy limits mandatory rights that cannot legally be excluded or restricted.

9. Contact Us

Fumazs
Shenzhen Gaoge Technology Co., Ltd.

Room 102, Building 4, No.3 Guanlan Avenue, Xinhe Community, Fucheng Sub-district, Longhua District, Shenzhen City, Guangdong Province, P.R. China

Email: service@fumazs.com